Emdee Chem Marketing Corp. - Frequently Asked Questions (FAQs)

How can I place an order with Emdee Chem?

Place a link on the shops. Follow the prompts to select products, add them to your cart, and proceed to checkout.

What payment methods are accepted?

Gcash, Bank Payment and Cash on Delivery. Refer to our Payment Guidelines

What is the lead time for order processing?

The maximum turnaround for order processing is 1 week. We aim to fulfill orders promptly to ensure timely delivery.

How can I track my order?

Refer to the Order Delivery Guidelines

Can I modify or cancel my order after checking it out?

Unfortunately, once an order is placed, modifications or cancellations are not possible. Please review your order carefully before confirming.

What is Emdee Chem's return policy?

We accept returns for damaged, defective, or incorrect products reported within 7 days of receipt. Please refer to our Return Policy

How do I contact Emdee Chem for customer support?

Our team is ready to assist you. Contact us now

Is international shipping available?

International Shipping is available. Courier booking and costs are to be shouldered by the buyer. Please call our office to coordinate. Contact us now

Can I visit Emdee Chem's physical store?

Emdee Chem operates primarily online. If you need assistance, please contact us through the provided channels, and we’ll be happy to help. Contact us now

How can I stay updated on promotions and new products?

To stay informed about our promotions and new product releases, subscribe to our newsletter on the website here or follow us on our social media channels here

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